Terms of service

1. Agreement

These Terms of Service (the "Terms") are a binding agreement between Dragon SignUp, LLC, a Pennsylvania limited liability company ("DragonSignUp," "we," "us," or "our"), and you — the person or organization using our service ("you" or "Customer").

The Terms cover the DragonSignUp website at dragonsignup.com, the DragonSignUp web application, and any related features, integrations, and support we provide (together, the "Service").

By creating an account, signing in, joining a Team, or otherwise using the Service, you agree to these Terms. We ask you to confirm this before you can use the Service, and we record which version of these Terms you accepted and when. If you are agreeing on behalf of a club, team, school, or other organization, you represent that you have the authority to bind that organization, and "you" means that organization.

If you do not agree to these Terms, do not use the Service.

2. Definitions

Team: A group created in the Service that holds a roster, events, and registrations.

Team Admin: A user with administrative rights over a Team, or an admin of the Organization that owns the Team.

Athlete: A user who is a member of a Team but is not a Team Admin.

Team Content: All data a Team and its members put into the Service: roster entries, member names, contact details, athlete attributes (including weight, discipline, side preference, and role eligibility), events, registrations, waitlist positions, lineups, and anything else uploaded or entered.

Order: Your selection of a paid plan through the Service.

Plan: The tier of the Service you subscribe to, including the free tier.

3. Eligibility — the Service is for adults only

You must be at least 18 years old to use the Service.

The Service is not directed to children, and we do not knowingly collect personal information from anyone under 18.

You confirm that you are at least 18 years old when you create your account, and you represent that this remains true for as long as you use the Service.

If you are a Team Admin, you additionally represent and warrant that:

(a) every person you add to a Team, invite to a Team, or enter data about is at least 18 years old; and

(b) you will not enter, upload, or import any personal information about any person under 18 into the Service.

This is a material term. If we learn that a Team contains data about a person under 18, we may suspend or remove the affected account, Team, or data without notice, and we may terminate the Team Admin's access under Section 15.

This restriction may change. If we later build features that support athletes under 18, we will publish updated Terms and a separate children's privacy notice before enabling them.

4. Your account

You are responsible for your account. Specifically:

Accurate information. Provide accurate registration information and keep it current.

Credentials. Keep your password and any sign-in links confidential. Accounts are for one person — do not share credentials.

Activity. You are responsible for everything that happens under your account, whether or not you authorized it.

Notification. Tell us promptly at hello@dragonsignup.com if you suspect unauthorized access.

We may offer sign-in through third parties (for example, Google) or through emailed sign-in links. Your use of those methods is also subject to the third party's own terms.

5. Teams, roles, and Team Admin authority

The Service is organized around Teams. Roles carry real responsibility, and Team Admins should read this section carefully.

Team Admins can:

• add, invite, and remove members;
• create, edit, and cancel events, and set roster caps;
• view and edit roster data, including contact details on file and athlete attributes;
• export Team contact data; and
• reorder or manage waitlists.

If you are a Team Admin, you represent and warrant that:

(a) you are authorized by the Team or its owning organization to act on its behalf;

(b) you have the right and any necessary permission to enter, upload, and use every piece of Team Content you put into the Service, including personal information about other people;

(c) you will only use Team Content — including exported contact lists — for legitimate team-administration purposes, and not for marketing to, harassing, or otherwise misusing the contact details of your members;

(d) you have given the Team's members whatever notice, and obtained whatever consent, applicable law requires for you to collect and share their information through the Service; and

(e) every person whose data you enter is at least 18 years old (see Section 3).

We ask you to confirm this when you create a Team and again each time you add a member to one, and we keep a record of those confirmations. Confirming it does not narrow the warranty: it applies to everything you put into the Service, not only to the moment you were asked.

Between you and us, the Team controls its own Team Content. We process Team Content on the Team's behalf in order to provide the Service. We do not sell Team Content, and we do not use it to build advertising profiles.

A note about roles and access. Team Admins and Organization Admins can see Team Content that individual Athletes may consider private. Athlete-controlled privacy settings in the Service — for example, whether a phone number is shared with teammates, or whether a weight value is visible to coaches — govern what other members and coaches see. They do not restrict what a Team Admin can technically access in the course of administering the Team, and they do not restrict what we can access in order to operate, secure, and support the Service.

6. Your data

You own your Team Content. We claim no ownership of it.

License to us. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Team Content solely to: provide and maintain the Service; provide support you request; keep backups; secure the Service and investigate abuse; and comply with law. This license ends when the Team Content is deleted, except for backups retained on the schedule described in our Privacy Policy.

Aggregated data. We may generate aggregated and de-identified statistics from use of the Service (for example, "the median roster cap for dragon boat events is 22"). We may use and publish those statistics, provided they do not identify you, your Team, or any individual.

Export and deletion. You can export Team data and delete your account through the Service. See Section 15 and the Privacy Policy.

Your responsibility for accuracy. The Service organizes information you give it. We are not responsible for the accuracy of Team Content, including athlete weights and attributes used to build lineups. Verify anything that matters before you rely on it.

7. Acceptable use

You agree not to, and not to permit anyone else to:

• use the Service for any unlawful purpose, or in violation of any applicable law or regulation;
• enter or upload personal information about any person under 18 (Section 3);
• enter or upload personal information about anyone without the right to do so;
• harass, threaten, defame, or discriminate against any person through the Service;
• use exported contact data for unsolicited marketing, or sell or transfer it to a third party;
• attempt to gain unauthorized access to the Service, other accounts, or any system or network connected to the Service;
• probe, scan, or test the vulnerability of the Service, or breach any security or authentication measure, except under a written authorization from us;
• interfere with or disrupt the Service, including through excessive automated requests, denial-of-service activity, or attempts to circumvent rate limits or Plan limits;
• scrape, crawl, or use automated means to extract data from the Service, except through interfaces we provide for that purpose;
• reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code, except to the extent this restriction is unenforceable under applicable law;
• resell, sublicense, or make the Service available to any third party except your own Team members, unless we have agreed in writing;
• use the Service to build a competing product, or to benchmark it for a competitor;
• remove, obscure, or alter any proprietary notice; or
• upload malware, or any code intended to disrupt, damage, or gain unauthorized access to any system or data.

Enforcement. If we reasonably believe you have violated this Section, we may suspend or terminate your access. Where practical and lawful, we will contact you first — but we may act immediately when we believe there is a risk of harm to other users, to any individual, or to the Service.

8. Free tier, beta features, and pre-release access

The Service is currently in a limited beta. Sections 8, 13, 16, and 17 are especially important right now.

Free tier. We offer a free tier. We may change its limits, or discontinue it entirely, at any time on reasonable notice. Free tier use is provided as is with no service commitment of any kind.

Beta features. We may label features as beta, preview, or early access. Those features may be incomplete, may change or disappear without notice, may lose data, and are provided as is with no warranty and no support commitment.

Back up what you cannot lose. While the Service is in beta, do not use it as the sole system of record for anything you would be materially harmed by losing. Export your data regularly.

9. Plans, fees, and billing

Plans. Current Plans and prices are published on the Service. We may change prices on at least 30 days' notice; changes take effect at your next renewal.

Payment. Paid Plans bill in advance through our payment processor, Stripe. We do not collect or store your full payment card details. Your use of Stripe's payment services is subject to Stripe's terms.

Renewal. Paid Plans renew automatically for successive periods until cancelled.

Cancellation. You may cancel at any time from your billing page. Cancellation takes effect at the end of the then-current billing period. Fees already paid are non-refundable except where required by law, or where we choose to issue a refund at our discretion.

Taxes. Prices are exclusive of taxes. Pennsylvania treats software accessed electronically as taxable tangible personal property, and we will collect and remit sales tax where we are required to do so. You are responsible for any other taxes arising from your use of the Service, other than taxes on our income.

Non-payment. If a payment fails, we may retry it, downgrade you to the free tier, restrict features, or suspend the account after reasonable notice.

10. Our intellectual property

The Service — including its software, design, text, graphics, logos, and the DragonSignUp name and marks — is owned by us or our licensors and is protected by intellectual property law.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your Team's internal purposes during your subscription term. We reserve all rights not expressly granted.

11. Feedback

If you send us ideas, suggestions, or feedback about the Service, we may use them without restriction, without compensation, and without obligation to you. Please don't send us anything you consider confidential or that someone else owns.

12. Third-party services

The Service depends on third-party providers for hosting, email delivery, payments, authentication, analytics, and error monitoring. They are listed in our Privacy Policy.

We are not responsible for the acts or omissions of third-party providers, or for any third-party website or service you reach through the Service. Their terms and privacy practices are their own.

13. Availability, changes, and support

We aim for high availability but do not guarantee uninterrupted service. The Service may be unavailable for maintenance, upgrades, provider outages, or events outside our control. We do not currently offer a service level agreement (SLA) or an uptime credit on any Plan.

Changes. We may add, change, or remove features. If we remove or materially degrade a feature you actively use on a paid Plan, we will give you reasonable advance notice by email.

Support. We provide support on a commercially reasonable basis through hello@dragonsignup.com. Response times vary by Plan and are not guaranteed unless stated in writing.

14. Suspension

We may suspend your access, in whole or in part, if:

• we reasonably believe you have violated Section 3 (age) or Section 7 (acceptable use);
• your account is overdue on payment after notice;
• your use poses a security risk, threatens the integrity or performance of the Service, or may subject us or any third party to liability; or
• we are required to do so by law.

Where practical and lawful, we will give notice and an opportunity to cure. We will restore access promptly once the cause is resolved.

15. Term, termination, and what happens to your data

Term. These Terms apply from your first use of the Service until your account is terminated.

Termination by you. Cancel a paid Plan from your billing page, and delete your account from your profile page, at any time and for any reason.

Termination by us. We may terminate these Terms and your access:

• on 30 days' notice, for convenience; or
• immediately, for a material breach that you have not cured within 15 days of notice, or for any violation of Section 3 or Section 7 that we reasonably believe warrants immediate action.

Data on termination. You may export your Team's data at any time before termination takes effect, and for 30 days afterward. After that window we will delete or de-identify Team Content in the ordinary course, subject to the retention and backup schedule in our Privacy Policy.

Survival. Sections 6 (as to aggregated data), 10, 11, 16, 17, 18, 19, and 21 survive termination.

16. Disclaimer of warranties

PLEASE READ THIS SECTION AND SECTION 17 CAREFULLY. THEY LIMIT WHAT WE ARE RESPONSIBLE FOR.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR ITS OUTPUTS WILL MEET YOUR REQUIREMENTS.

WITHOUT LIMITING THE FOREGOING, WE SPECIFICALLY DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF: ROSTER STATUS, REGISTRATION CONFIRMATIONS, WAITLIST POSITIONS OR PROMOTIONS, LINEUP OR SEATING SUGGESTIONS, EVENT DETAILS, OR ANY NOTIFICATION OR REMINDER EMAIL. YOU ARE RESPONSIBLE FOR CONFIRMING ROSTER AND EVENT INFORMATION THROUGH YOUR OWN CHANNELS BEFORE RELYING ON IT.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(a) No indirect damages. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY.

(b) Specific exclusions. WITHOUT LIMITING (a), WE WILL NOT BE LIABLE FOR: MISSED EVENTS, PRACTICES, OR RACES; ENTRY FEES, TRAVEL, LODGING, OR OTHER COSTS ARISING FROM A ROSTER, WAITLIST, LINEUP, OR NOTIFICATION ERROR; COMPETITIVE OUTCOMES; OR ANY DECISION MADE IN RELIANCE ON DATA IN THE SERVICE.

(c) Cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, FOR ALL CLAIMS COMBINED, WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

(d) Basis of the bargain. These limitations apply regardless of the theory of liability — contract, tort, negligence, strict liability, or otherwise — and even if a limited remedy fails of its essential purpose. They are a fundamental basis of the bargain between us; our pricing reflects this allocation of risk, and we would not provide the Service without it.

(e) Exceptions. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, gross negligence, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

18. Indemnification

You will defend, indemnify, and hold harmless DragonSignUp and its members, officers, employees, and agents from and against any third-party claim, demand, suit, or proceeding, and any resulting losses, damages, liabilities, settlements, costs, and reasonable attorneys' fees, arising out of or relating to:

(a) your Team Content, including any claim that you lacked the right to collect, upload, or share it;

(b) your breach of Section 3 (age), including any claim arising from personal information about a person under 18 that you entered into the Service;

(c) your breach of Section 7 (acceptable use), or any other material breach of these Terms;

(d) your misuse of contact data exported from the Service; or

(e) your violation of any applicable law or the rights of any third party.

We will promptly notify you of any claim, give you control of the defense (with our right to participate at our own expense), and reasonably cooperate. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

19. Governing law and disputes

Governing law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first. Before filing anything, contact us at hello@dragonsignup.com with a description of the dispute. We will try in good faith to resolve it within 30 days. Most disputes are resolved this way, and it is faster and cheaper for everyone.

Venue. If we cannot resolve it informally, the state and federal courts located in Allegheny County, Pennsylvania will have exclusive jurisdiction, and both parties consent to personal jurisdiction and venue there.

Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY ACTION ARISING OUT OF THESE TERMS.

Time limit. Any claim arising out of these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred, except where a longer period is required by law.

20. Changes to these Terms

We may update these Terms. When we do, we will change the "Last updated" date and post the revised Terms on the Service.

For material changes, we will give at least 30 days' notice by email to the address on your account, or by a prominent in-product notice, before they take effect.

Once they take effect, we will ask you to accept the revised Terms before you continue using the Service, and we will record which version you accepted and when. For changes that are not material, continuing to use the Service after the effective date means you accept the revised Terms. If you do not want to accept a revision, you can stop using the Service and delete your account at any time under Section 15.

21. General

Entire agreement. These Terms, together with the Privacy Policy and any Order, are the entire agreement between us regarding the Service, and supersede all prior discussions and agreements about it.

Order of precedence. If there is a conflict, a signed written agreement between us controls over these Terms, and these Terms control over the Privacy Policy on contractual matters.

Assignment. You may not assign these Terms without our written consent, except to a successor to all or substantially all of your business or assets. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any other attempted assignment is void.

No waiver. A failure to enforce any provision is not a waiver of it.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest of the Terms remain in effect.

Force majeure. Neither party is liable for a failure to perform (other than a payment obligation) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, internet or utility failures, and failures of third-party hosting or network providers.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

No third-party beneficiaries. These Terms do not create any rights in anyone who is not a party to them.

Notices. We may give notice by email to the address on your account, or by posting in the Service. You give notice to us at hello@dragonsignup.com. Notices are effective when sent.

Export and sanctions. You represent that you are not located in, or a national of, any country subject to U.S. embargo, and that you are not on any U.S. government restricted-party list.

U.S. government users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202. Government use is governed by these Terms.

22. Contact

Dragon SignUp, LLC

4614 Idaline St

Pittsburgh, Pennsylvania 15224

General: hello@dragonsignup.com

These Terms were last updated on August 31, 2026.